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This job includes:
answer calls and respond to emails
handle customer inquiries both telephonic and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into the system
update existing customer information
process orders, forms, and applications
identify and escalate priority issues
route calls to the appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Call;
056-8749406
056-8430715
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