Customer Service Advisor (Native Arabic speaker) Job in Dubai August 2021

Customer Service Advisor (Native Arabic speaker)

Job Title: Customer Service Advisor (Native Arabic speaker)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Essential Functions/Core Responsibilities • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate • Identify and maximize selling and cross-selling opportunities. • Identify customer problems and offer appropriate solutions. • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. • Participate in Outbound calling programs and other projects and activities when required. • Handling projects and tasks whenever required and asked by the management. • Perform customer transactions accurately and in an efficient manner. Required Education, Skills and Qualifications • 1-4 years’ customer service experience in banking, financial, insurance or healthcare sector, preferably telephonic. • A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed). • Good communication and interpersonal skills. • Competent use of PC, must be good at MS Excel formulas. • Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree. • Cheerful personality, always with a smile. • Empathetic, patient and courteous in approach. • Pleasant telephone etiquette and someone who loves to speak over the phone. • Presentable with a positive, proactive and professional approach. • Tolerance for repetitive work in a fast-paced, high production work environment. • Results driven, enthusiastic, attention to detail and dependable – someone who is eagerly looking to learn the tricks of the trade for their future. • Open to work – 8 hours a day, 6 days a week (On Holidays / Friday & Saturdays) / in all shifts, as per department requirements & overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.

Job Type: Full Time

Job Location: Dubai

Published: August 25, 2021 at 11:28AM