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-Drive sales through phone calls, Whatsapp or emails.
-Superb written and verbal communication skills in English and Hindi will be an added advantage.
-Having experience handling large volume of customer calls and messages
-The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
-Interact with customers to provide knowledgeable answers to question on inquiries, concerns and requests about products and services.
-Work with internal departments to meet customer’s needs
-Data entry in various platforms
-Maximizing sales and service through exceptional customer service.
-Work towards customer delight and customer satisfaction.
-Managing large amounts of calls inbound and outbound
-Maintain records of customer interactions and transactions
-Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
-Ensure customer service standards of the customer service counter as per company’s standards
Requirements:
-Excellent phone etiquette and excellent verbal, written, and interpersonal skills
-Ability to multi-task, organize, and prioritize work
-Experienced in a customer service role will be a plus.
-A positive attitude and the ability to build relationships with clients.
-The flexibility to work irregular hours, when required.
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