| Job Title: Customer Service Executive |
| Job Location: Dubai |
| Required Education: Equivalent degree/diploma holders |
| Required Experience: Must be equivalent experience |
| Gender: Any |
| Job Type: Full Time |
| Job Description |
|
Urgent Hiring ! Leading hospitality group is looking for Customer Service Associate. · Answering phones from customers professionally and responding to customer inquiries and complaints. · Processing/taking orders requested by the customers. · Managing and tracking of food deliveries to the customers · Researching required information using available resources. · Identify customer needs and expectations correctly, including those with special needs, and provide appropriate product, services or information. · Meet all reasonable needs and requests of customers within acceptable enterprise time frames. · Identify and take all opportunities to enhance the quality of service. · Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures. · Offer assistance to colleagues when required, to ensure designated work goals are met. · Demonstrate trust, support and respect towards team members in day-to-day work activities. · Conduct communication with customers and colleagues in a polite, professional and friendly manner. · Practice high standards of personal presentation in accordance with Company Grooming & Presentation Standards · Handling and resolving customer complaints regarding product sales to customer service problems. · Identifying, escalating priority issues and reporting to the high-level management. · Following up complicated customer calls where required. · Completing call notes and call reports as necessary and updating them in the CRM. · Obtaining and evaluating all relevant data to handle complaints and inquiries. · Recording details of comments, inquiries, complaints, and actions taken. · Managing administration, communicating and coordinating with internal departments. · Other duties as assigned. Contact: 054-3537369 Email; hr.woniry@gmail.com |
| Salary: Not Disclosed |
| More Details And Apply: Click Here |
| Published: July 08, 2021 at 11:14AM |
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